Offres d’emplois

Project and job objectives:
The Community Service Worker for Digital and Media Literacy supports Atwater Library’s outreach and delivery of digital literacy services in the communities we serve. The Atwater Library is directly involved in promoting the development of the official language minority group in Montreal through promoting English-language libraries and community services that are not readily available through other institutions.
The Connect Project is one facet of the services we offer to our community. We design and deliver free digital literacy workshops to adult beginner learning groups. This position will regularly interface with the public in responding to technology needs in-person, online, or in a hybrid environment. The candidate will work with patrons to enhance their digital skills and abilities to ensure they are able to access critical online information and services to work towards digital independence.

This position is supervised by the Connect Project Coordinator and requires on site hours and some travel in the community. The hours for this position are 35 hours per week. Some scheduling flexibility is available and this position will require some virtual responsibilities. The successful candidate should be willing to complete a criminal background check.

Atwater Library and Computer Centre (the Library) is a community place! The Library is directly involved in promoting the development of the official language minority group in Montreal through promoting English-language libraries and community services.

The Connect Project is one facet of the services we offer to our community. We design and deliver free digital and media literacy workshops to adult beginner individuals and learning groups. The Digital Literacy Facilitator supports Atwater Library’s outreach and delivery of digital and media literacy services in the communities we serve.

Digital Literacy Facilitator:
The primary purpose of the Digital Literacy Facilitator is to equip learners with basic digital and media skills, answer questions, and provide encouragement. They will assess participant needs and adapt existing digital and media literacy training resources.

Learning sessions, whether one-on-one or in a group context, include explanations and demonstrations across different devices. The candidate will offer general troubleshooting and support to help ensure participants are able to access critical online information and services to work towards digital independence.

This position will regularly interface with the public in responding to technology needs in person, online, or in a hybrid environment. This position requires some on site hours, travel within the community, and virtual responsibilities.

This position is supervised by the Connect Project Coordinator. Some scheduling flexibility is available. Join us as a part-time Digital Literacy Facilitator!

Atwater Library is an Equal Opportunity Employer: The Library is committed to an inclusive, barrier-free selection process. We will make appropriate accommodations throughout the recruitment and selection process for all applicants. We thank all applicants, only those selected for an interview will be contacted.

● Status: Part-time, contract
● Start Date: ASAP
● Location: Work will be conducted in person and remotely
● Availability: Workshops take place Monday to Friday, any time between 10 am to 5 pm
● Rate: $20.00 per hour
● Immediate Supervisor: Connect Project Coordinator
● Posting Date: June 15, 2022
● Closing Date: Continuous
● Please send resumes to: CONNECT@atwaterlibrary.ca

We are looking to hire a PART-TIME CASHIER (between 12 and 22 hours per week).

- Availability to work WEEKDAYS, SATURDAYS, SUNDAYS AND HOLIDAYS , schedules between 6am and 6pm

Responsibilities

Greet customers warmly and promote customer loyalty
Answering and dispatching telephone calls cordially, professionally, and efficiently. This includes taking messages, giving general information, and transferring calls to the right person or department with a few key questions.
Obtain authorizations for cheque or credit card payments
Process transactions very precisely
Keep all checkout workstations clean, tidy, and uncluttered
Ensure all necessary supplies (e.g., cash register tape, credit card forms, bags) to carry out assigned duties are available in sufficient quantities
Produce and balance the cash report at the end of each shift
Interfiling invoices & filing them away
Comply with the Company’s policies and procedures regarding loss prevention and health and safety

We are looking to hire a FULL-TIME CASHIER

- Availability to work 7 days per week, schedules between 6am and 6pm - 8 hours per day - (INCLUDING SATURDAYS, SUNDAYS AND HOLIDAYS) - 2 days off per week

Between 30 and 40 per week.

Responsibilities:

Greet customers warmly and promote customer loyalty
Answering and dispatching telephone calls cordially, professionally, and efficiently. This includes taking messages, giving general information, and transferring calls to the right person or department with a few key questions.
Obtain authorizations for cheque or credit card payments
Process transactions very precisely
Keep all checkout workstations clean, tidy, and uncluttered
Ensure all necessary supplies (e.g., cash register tape, credit card forms, bags) to carry out assigned duties are available in sufficient quantities
Produce and balance the cash report at the end of each shift
Interfiling invoices & filing them away
Comply with the Company’s policies and procedures regarding loss prevention and health and safety

• Superviser et coordonner les activités du personnel;
• Inspecter les lieux ou les installations pour assurer le respect des normes de propreté et de sécurité établies;
• Recommander ou prendre les dispositions afin d’obtenir des services d’entretien additionnels;
• Percevoir les sommes dues pour les travaux de nettoyage spécialisés;
• Aider les nettoyeurs à exécuter leurs tâches;
• Coordonner les activités de travail avec les autres services;
• Établir les horaires de travail;
• Embaucher, former ou déléguer la formation du personnel de nettoyage;
• Préparer le budget et évaluer les coûts.

In this role, you’ll be part of the Dispute Contact Centre team. You’ll answer incoming calls from our credit card clients and calls transferred from other CIBC departments. You’ll also make outgoing calls to our credit card clients.

The start date for this role is May 24th 2022. Our Contact Centre is open Monday to Sunday 7:00am to midnight. This is a full-time and shift oriented role with an opportunity to potentially work from home.

We have embarked on an Agent@Home remote work program. All employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements and are able to attend your primary work location within two hours’ notice.

In this role, you’ll be part of the Dispute Contact Centre team. You’ll answer incoming calls from our credit card clients and calls transferred from other CIBC departments. You’ll also make outgoing calls to our credit card clients.

The start date for this role is March 14th 2022. Our Contact Centre is open Monday to Sunday 7:00am to midnight. This is a full-time and shift oriented role with an opportunity to potentially work from home.

We have embarked on an Agent@Home remote work program. All employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements and are able to attend your primary work location within two hours’ notice.

CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home (after the 4 weeks training), if you can meet the Agent@Home program requirements. Even though this role is a remote position - the expectation is that you must be able to attend your primary CIBC location (Montreal Contact Centre) within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.).

You’ll work in the Fraud Credit and Debit cards Contact Centre team. As an Identity Theft Response officer, you will be responsible for ensuring the delivery of service to both external and internal customers consistent with CIBC’s vision of winning customer loyalty through service excellence. You’ll use extensive analytical ability, resolve all complex problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems.

Please note that the start date is March 10th, 2022 and it's a full time Overnight permanent position.