Offres d’emplois
Remote - Bilingual Fraud Agent - Overnight
3 février 2022
Description du poste/Job Description
CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home (after the 4 weeks training), if you can meet the Agent@Home program requirements. Even though this role is a remote position - the expectation is that you must be able to attend your primary CIBC location (Montreal Contact Centre) within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.).
You’ll work in the Fraud Credit and Debit cards Contact Centre team. As an Identity Theft Response officer, you will be responsible for ensuring the delivery of service to both external and internal customers consistent with CIBC’s vision of winning customer loyalty through service excellence. You’ll use extensive analytical ability, resolve all complex problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems.
Please note that the start date is March 10th, 2022 and it's a full time Overnight permanent position.
- De nuit/Night
8
Exigences demandées/Requirements
You are fluently bilingual in English and in French.
You are willing and able to participate in the CIBC Agent @ Home program (100% remote position after the 4 weeks training)
Compétences demandées/Required skills
You go the extra mile, because it’s the right thing to do.
You are ambitious and you love to learn.
You are motivated to make a difference.
You love to surround yourself with people who challenge you.
You listen and learn from the diverse experience of others.
You bring the best of yourself to work.
Avantages/Advantages
At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
