Offres d’emplois
Disputes and Credit Card Representative
3 février 2022
Description du poste/Job Description
In this role, you’ll be part of the Dispute Contact Centre team. You’ll answer incoming calls from our credit card clients and calls transferred from other CIBC departments. You’ll also make outgoing calls to our credit card clients.
The start date for this role is March 14th 2022. Our Contact Centre is open Monday to Sunday 7:00am to midnight. This is a full-time and shift oriented role with an opportunity to potentially work from home.
We have embarked on an Agent@Home remote work program. All employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements and are able to attend your primary work location within two hours’ notice.
- De jour/Day
12
Exigences demandées/Requirements
You are fluently bilingual in English and in French.
Compétences demandées/Required skills
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
Avantages/Advantages
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
